Roo Casino Privacy Policy

Introduction

This Privacy Policy explains how Roo Casino (referred to as “Roo Casino”, “we”, “us” or “our”) collects, uses, discloses and protects personal information of users located in Australia who access or use our website, mobile services and related products (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information as set out below, subject to your rights under applicable Australian privacy laws.

Definitions

For the purposes of this Privacy Policy:

• “Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
• “Processing” means any operation performed on personal information, including collection, storage, use, disclosure, or deletion.
• “Applicable law” means the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and any other relevant Australian legislation or regulations governing privacy and data protection.

Types of information we collect

We may collect and process the following categories of information:

1. Identification and contact details

   • Full name
   • Date of birth
   • Residential address
   • Email address
   • Telephone number
   • Copies of identification documents (such as passport, driver licence, utility bill) used for verification and Know Your Customer (KYC) procedures.

2. Account and transactional information

   • Username and password
   • Account preferences and settings
   • Deposit and withdrawal history
   • Wagering and gameplay activity
   • Loyalty or bonus participation records.

3. Financial information

   • Limited payment details necessary to process deposits and withdrawals (for example, masked card numbers or payment wallet identifiers)
   • Transaction identifiers and payment confirmations
     Note: full card data is generally processed by secure, PCI-compliant payment providers and not stored in full by Roo Casino.

4. Technical and usage data

   • IP address and approximate location
   • Device identifiers, browser type and operating system
   • Access times and referring URLs
   • Log files, error reports and performance data
   • Cookies and similar tracking technologies, as described in the Cookies section.

5. Responsible gambling and compliance data

   • Self-exclusion requests and limits
   • Communication records relating to responsible gambling measures
   • Information necessary to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.

6. Communication data

   • Records of emails, live chat, and other communications with our support team
   • Marketing preferences and consents.

How we collect personal information

We collect personal information in the following ways:

• Directly from you when you register an account, update your profile, verify your identity, make a deposit or withdrawal, or communicate with us.
• Automatically when you access or use the Services, through cookies, log files and similar technologies.
• From third parties, such as payment providers, identity verification services, fraud prevention services, and, where legally permitted, from regulatory or law enforcement bodies.

If you provide us with personal information about another individual, you must ensure that you are authorised to do so and that the individual is aware of this Privacy Policy.

Legal basis and purposes of processing

We process your personal information only where we have a lawful basis to do so, including:

1. Performance of a contract

   • Creating and managing your Roo Casino account
   • Providing the Services, including processing bets, deposits and withdrawals
   • Providing customer support and resolving disputes.

2. Compliance with legal obligations

   • Verifying your age and identity
   • Meeting AML/CTF and other regulatory requirements
   • Complying with court orders, regulatory requests and applicable laws.

3. Legitimate interests

   • Ensuring the security and integrity of our Services
   • Preventing fraud, misuse and prohibited activities
   • Conducting analytics to maintain and improve our platform
   • Enforcing our Terms and Conditions.

4. Consent

   • Sending marketing communications where you have opted in
   • Using certain cookies and similar technologies where required by law.
     You may withdraw your consent at any time, subject to legal or contractual restrictions.

Use of cookies and similar technologies

Roo Casino uses cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyse traffic and usage patterns
• Enhance security and detect suspicious activity.

You can manage or disable cookies through your browser settings. However, some features of the Services may not function properly if cookies are disabled.

Disclosure of personal information

We may disclose your personal information to:

• Payment service providers and banks, to process deposits and withdrawals
• Identity verification and fraud prevention providers
• Technical and infrastructure providers, such as hosting, security and analytics services
• Professional advisers, including legal, compliance and accounting services
• Regulatory authorities, law enforcement agencies or courts, where required or authorised by law
• Any third party in connection with a merger, acquisition, sale of assets or similar corporate transaction, subject to appropriate confidentiality safeguards.

We take reasonable steps to ensure that third parties who receive personal information from us handle it in accordance with applicable privacy laws and this Privacy Policy.

Cross-border disclosure

Some of the third parties to whom we disclose personal information may be located outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure that the recipient will protect the information in a manner substantially similar to the Australian Privacy Principles or otherwise in accordance with applicable law.

Data security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, modification, disclosure, loss or misuse. These measures may include:

• Encryption in transit and at rest where appropriate
• Access controls and authentication mechanisms
• Segregation of duties and role-based access
• Regular security monitoring, testing and logging.

No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

Data retention

We retain personal information for as long as necessary to:

• Provide the Services and manage your account
• Comply with legal, regulatory and reporting obligations
• Resolve disputes and enforce our rights.

Retention periods may vary depending on the type of information and applicable legal requirements. When personal information is no longer required for these purposes, we will take reasonable steps to de-identify or securely destroy it.

Your rights and choices

Subject to applicable Australian law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete or outdated information
• Request de-identification or deletion of your personal information, where legally permissible
• Opt out of receiving direct marketing communications at any time
• Withdraw consent where processing is based on your consent.

To exercise these rights, please contact us using the details provided in the Contact section. We may need to verify your identity before responding to your request and may refuse a request where we are legally permitted or required to do so. If we refuse, we will provide reasons, subject to any legal restrictions.

Third-party websites and services

The Services may contain links to third-party websites or services that are not owned or controlled by Roo Casino. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices of third-party sites or services, and you should review their privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the Services. The updated version will be posted on our website with an updated “last updated” date. Your continued use of the Services after any changes take effect will constitute your acknowledgement of the updated Privacy Policy.

Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of personal information, please contact our privacy team via the contact details provided on the Roo Casino website. We will respond within a reasonable period and in accordance with applicable Australian privacy laws.